This Refund and Shipping Policy explains how orders placed through newwineholdingsllc.com are shipped, returned, and refunded. It applies to purchases made directly from us and is part of our Terms of Service.

We stand behind what we sell. If your order does not reach you, or arrives damaged or incorrect, contact us and we will make it right with a replacement or a full refund.

Refunds are not offered for a change of mind, or for a purchased book that the buyer simply did not enjoy.

If your book arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery with your order number and a photo of the item and packaging.

We will send a replacement at no cost to you, or issue a full refund including shipping charges. Your choice. You do not need to return the damaged item unless we ask you to.

If tracking shows your order was never delivered, or it has not arrived within a reasonable time, contact us and we will investigate with the carrier. If the order cannot be located or delivered, we will send a replacement or issue a full refund.

Please make sure the shipping address you enter at checkout is accurate. If an order is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipment; any additional shipping cost for reshipment is the buyer’s responsibility.

Ebooks and other digital downloads are delivered instantly after payment and cannot be returned. All digital sales are final, and no refunds are offered once a download link has been issued.

The one exception is a genuine delivery problem: if your download link does not work, the file will not open, or you receive the wrong file, contact us within 30 days of purchase. We will fix the access issue or send the correct file, and if we cannot resolve it, we will issue a full refund for that digital item.

Please note that ebook files are licensed for personal use only and may not be shared, resold, or uploaded elsewhere.

Print orders are typically processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day.

Standard shipping within the United States usually arrives within 3–7 business days after processing. Delivery times are estimates, as final delivery is handled by the carrier. Shipping charges, where applicable, are shown at checkout before you pay.

Once your order ships, you will receive a confirmation email with tracking information where available.

If you need to change or cancel a print order, contact us as soon as possible. We can usually make changes before an order ships, and we will cancel and refund in full if the order has not yet gone out.

Digital orders cannot be cancelled once the download link has been issued.

Approved refunds are issued to the original payment method used at checkout. Please allow 5–10 business days for your bank or card issuer to post the refund after we process it.

We cannot refund more than the amount actually paid for the product, and shipping charges are refunded where the order was damaged, incorrect, or never delivered.

Books purchased from third-party retailers such as Amazon, Barnes & Noble, or Walmart are governed by that retailer’s shipping and return policies. Please contact the retailer directly for those orders; we are not able to process refunds for purchases we did not fulfill.

Contact us with your order number, the email address used at checkout, and a brief description of the issue, along with a photo if the book arrived damaged.

We respond to every request personally, usually within 1–2 business days, and we will confirm your refund or replacement in writing.